Refund Policy

1. General Policy

At Raudhah Tech Sdn Bhd, we strive to deliver high-quality products and services. Refund eligibility depends on the type of product or service purchased. Please review the terms below carefully.

2. Digital Products & Software Subscriptions

For digital products, software licenses, and SaaS subscriptions (including but not limited to RaudhahPay and Schoola):

• Monthly subscriptions may be cancelled at any time. No refund is provided for the current billing cycle once payment is processed.
• Annual subscriptions cancelled within 14 days of purchase may be eligible for a partial refund, less any months already elapsed at the monthly rate.
• Setup fees, onboarding fees, and custom configuration charges are non-refundable once work has commenced.

3. AI Business Growth System & Consulting Services

For implementation packages, consulting engagements, and managed services:

• If no work has commenced, a full refund may be requested within 7 days of payment.
• If work has commenced but is less than 50% complete, a 50% refund may be granted at our discretion.
• No refund is available once 50% or more of the project scope has been delivered.

4. Payment Gateway Services (RaudhahPay)

For merchants using RaudhahPay payment processing:

• Transaction fees are non-refundable. Disputes regarding specific transactions must be handled through the merchant's dashboard and our support team.
• Merchant account setup fees are refundable only if the account application is rejected by RaudhahPay.

5. School Management System (Schoola)

For schools and educational institutions using Schoola:

• Subscription fees are billed in advance. Cancellations take effect at the end of the current billing period.
• Data migration and custom onboarding fees are non-refundable once the migration process has started.

6. How to Request a Refund

To request a refund, please contact us at support@raudhahtech.com with your order number, date of purchase, and reason for the refund request. We aim to process all refund requests within 14 business days.

7. Exceptions & Discretion

Raudhah Tech Sdn Bhd reserves the right to evaluate refund requests on a case-by-case basis. In exceptional circumstances (e.g., service outages exceeding 48 hours, significant unresolvable bugs), we may offer account credits or full refunds beyond the standard policy.

8. Changes to This Policy

This Refund Policy may be updated from time to time. The latest version will always be available at www.raudhahtech.com/refund-policy.